In recent years, emotional intelligence, or EQ, has become a common and popular topic among managers of large companies and CEOs.
But what exactly is EQ, and why is it so important?
According to TalentSmart founder and author of "Emotional Intelligence 2.0" Travis Bradberry: "Emotional intelligence is the ability to manage ourselves and our relationships effectively" and it "is also an important indicator when it comes to performance forecasting. ”
Current studies show that EQ affects performance and success in areas such as: customer retention, sales growth, leadership, management and many other aspects.
Managers and managers need to understand and improve their EQ in order to improve the performance of all staff in the workplace.
EQ can be divided into two main components: personal awareness and social awareness.
Personal awareness, or self-awareness, means being aware of your emotions and the way they are expressed depending on the situation. People who are aware "are committed to their growth and development." To be aware, you need to be willing to make 'honest' self-assessments.
However, being aware is not just about how you react to certain situations and what triggers your emotional responses. It is also to use that knowledge to control your reactions. Controlling your emotions does not mean you have to stop feeling them. It means being able to admit that you are angry or irritated, realizing that it is inappropriate to show anger and frustration in certain situations and you need to remain calm despite your inner feelings. It also means accepting criticism, both negative and positive, and using them as a basis for improving and developing yourself.
Social awareness refers to our ability to connect with others. In other words, it is our sensitivity to the feelings and emotions of others, as well as our willingness to respect other people's perspectives. Social awareness also means being honest and respectful. With your knowledge of how people around you might react, you will be able to prepare for their reactions. For example, as a manager and manager, you will need to implement changes in your company at some point, and you can predict that a number of your employees will react negatively to those changes. Consequently, you can also make plans to ensure that their concerns are properly addressed and resolved.
Like personal awareness, your social awareness can also improve your ability to communicate - not only at work but also in everyday conversations. To increase your social awareness, practice observing the people around you. Consider what triggers their emotional responses.
As a manager or leader in any sector, sharpening your EQ will improve the day-to-day interactions between those who are part of your work team. One benefit of having a high EQ is developing the ability to bring together a group of people and get them to work together to achieve a common goal. Because you understand their emotional responses, you know what to say or do to motivate them to work harder and as a team toward the same goal.